SHIPPING & RETURNS

SHIPPING

 

USA SHIPPING RATE:

  • ORDERS UNDER $75.00 HAS A STANDARD $7.00 SHIPPING RATE WITHIN 3-5 BUSINESS DAYS

  • ORDERS OVER $75.00 HAS FREE SHIPPING WITHIN 3-5 BUSINESS DAYS

  • ALL RUSH ORDERS ARE $17.00 SHIPPING RATE WITHIN 1-2 BUSINESS DAYS (EXCEPT ALASKA & HAWAII)

  • CANADA & MEXICO SHIPPING RATE:

  • ORDERS UNDER $75.00 HAS A STANDARD $9.00 SHIPPING RATE WITHIN 9-12 BUSINESS DAYS

  • ORDERS OVER $75.00 HAS FREE SHIPPING WITHIN 9-12 BUSINESS DAYS

  • STANDARD INTERNATIONAL SHIPPING RATE:

  • ORDERS UNDER $125.00 HAS A STANDARD $18.00 SHIPPING RATE (SHIPPING RATE MAY VARY BASED ON WEIGHT & DESTINATION) WITHIN 9-17 BUSINESS DAYS

  • ORDERS OVER $125.00 HAS FREE SHIPPING WITHIN 9-17 BUSINESS DAYS

EXPEDITED INTERNATIONAL SHIPPING RATE:

  • ORDERS RATE MAY VARY BASED ON WEIGHT & DESTINATION WITHIN 3-5 BUSINESS DAYS

ADDITIONAL INFORMATION ON OUR SHIPPING TERMS AS BELOW:

  • WEEKENDS AND HOLIDAYS ARE NOT BUSINESS DAYS, AND ARE THEREFORE EXCLUDED FROM PROCESSING AND SHIPPING TIMES.

  • CREDIT CARD AUTHORIZATION AND ADDRESS VERIFICATION MUST BE RECEIVED PRIOR TO SHIPPING ANY ORDERS. CREDIT CARD AUTHORIZATION CAN TAKE UP TO 24 HOURS FOR APPROVAL. WE MAY CONTACT YOU IF WE NEED ADDITIONAL IDENTIFICATION FOR CREDIT VERIFICATION.

  • YOU WILL BE NOTIFIED BY EMAIL REGARDING BACK ORDERED ITEMS AND EXPECTED DELAYS.

  • DI RANI WILL CONTACT YOU WITH A FOLLOW-UP EMAIL IF THE MERCHANDISE YOU HAVE SELECTED IS NOT CURRENTLY IN STOCK.

  • PRE-ORDER: WHEN A PRODUCT IS AVAILABLE FOR PRE-ORDER, IT MEANS THAT THE ORDER IS AVAILABLE FOR PURCHASE BEFORE THE ITEM IS IN STOCK. PRODUCTS ON PRE-ORDER WILL BE SHIPPED ON OR AFTER THE ESTIMATED SHIPPING DATE. WE WILL SEND AN EMAIL UPDATING ONCE THE ITEM IS IN STOCK, SHIPPED WITH TRACKING INFORMATION, OR IN THE CASE OF DELAYS. PRE-ORDER PRODUCTS MUST BE PAID IN FULL AT THE TIME OF PURCHASE.

  • LOST PACKAGES: IF YOUR ORDER IS LOST IN TRANSIT OR DELIVERED TO THE WRONG ADDRESS, WE WILL REPLACE YOUR ITEMS IF THEY ARE STILL AVAILABLE; ONCE THE INVESTIGATION IS COMPLETE - IF WE CANNOT REPLACE THEM, THEN WE WILL REFUND YOUR ORDER ALONG WITH SHIPPING COSTS. IF SHIPPING CARRIER CONFIRMS DELIVERY TO THE CORRECT ADDRESS, WE ARE UNABLE TO ISSUE A REFUND.

  • SIGNATURE REQUIRED: ORDER VALUED AT $250.00 OR MORE, WE REQUIRE A SIGNATURE FOR DELIVERY; TO ENSURE THAT THE ORDER WAS DELIVERED CORRECTLY.

  • CANCELATION POLICY: ALL ORDERS PLACED ON www.diraniny.com CAN BE CANCELED PRIOR TO SHIPPING. HOWEVER, ONCE YOU RECEIVE A SHIPMENT CONFIRMATION EMAIL, WE CAN NO LONGER CANCEL YOUR ORDER.

  • COVID RESTRICTIONS: WE CURRENTLY SHIP INTERNATIONAL ORDERS AND UNFORTUNATELY, COVID RESTRICTIONS IN OTHER COUNTRIES ARE CAUSING SIGNIFICANT DELAYS, AND ARE OFTEN BLOCKING SHIPMENT AT THE BORDERS.

  • CUSTOMS & DUTIES: DI RANI DOES NOT PAY ANY CUSTOMS, DUTIES, OR TAXES ON INTERNATIONAL ORDERS. COUNTRIES MAY OR MAY NOT ASSESS A FEE FOR YOUR ORDER ENTERING THE COUNTRY.

RETURN POLICY

OUR GOAL AT DI RANI IS FOR YOU TO LOVE EVERY PRODUCT YOU ORDER AND WE DO KNOW THAT RETURNS HAPPEN. BELOW IS DI RANI RETURN POLICY:

  • WE ACCEPT YOUR RETURN FOR A STORE CREDIT TO BE USED TOWARDS A FUTURE PURCHASE. WE DO NOT OFFER REFUNDS OR EXCHANGES.

  • ITEMS RETURNED WITHIN 14 DAYS OF THEIR ORIGINAL SHIPMENT DATE WILL BE ELIGIBLE FOR A STORE CREDIT. RETURNS RECEIVED AFTER THIS DATE WILL BE REFUSED.

  • ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL CONDITION, UNWORN, UNWASHED, AND UNDAMAGED. ANY RETURNED ITEMS THAT APPEAR TO HAVE BEEN WORN, WASHED, OR DAMAGED IN ANY WAY WILL RESULT IN A 75% FEE OR INELIGIBLE TO RECEIVE STORE CREDIT.

  • IF YOU RECEIVE AN ITEM DAMAGED, YOU MUST CONTACT US AT info@diraniny.com WITHIN 24 HOURS OF DELIVERY.

  • IF YOU RECEIVED A PRODUCT DIFFERENT FROM THE ONE YOU ORDER, CONTACT US AT info@diraniny.com AND WE’LL BE SURE TO GET YOU THE DI RANI PRODUCT YOU ORDER.

  • ALL ITEMS ARE RETURNED TO DI RANI AT THE EXPENSE OF THE CUSTOMER. CUSTOMER SHOULD EMAIL US AT info@diraniny.com TO RECEIVE RETURN SLIP AND MUST INCLUDE SLIP WITH THE RETURN PACKAGE. A TRACKING NUMBER FOR THE RETURNED PACKAGE MUST BE OBTAIN BY THE CUSTOMER IN CASE THE PACKAGE IS LOST ON ITS WAY BACK TO DI RANI. FAILURE TO DO SO MAY RESULT IN DI RANI NOT BEING ABLE TO PROCESS YOUR RETURN.

  • BODYSUITS, SWIMSUITS, LINGERIE, AND UNDER GARMENTS (BRA & UNDERWEAR) ARE FINAL SALE.

  • WE RESERVE THE RIGHT TO SOLELY DEFINE AND LIMIT, REFUSE, AND/OR REJECT RETURNS FROM CUSTOMERS AT ANY TIME DUE TO: A) AN IRREGULAR OR EXCESSIVE RETURNS HISTORY INDICATIVE OF “WARDROBING”. B) AN IRREGULAR OR EXCESSIVE RETURNS HISTORY INVOLVING WORN, ALTERED. LAUNDERED, DAMAGED, OR MISSING ITEMS. C) POTENTIAL FRAUDULENT OR CRIMINAL ACTIVITY. WE RESERVE THE RIGHT TO REFUSE SERVICE ONLINE TO ANY CUSTOMER OR ENTITY, DUE TO SIMILAR ACTIONS AS NOTED IN THIS STATEMENT.

  • NON-DI RANI ITEMS SENT TO OUT HEADQUARTERS WILL BE DISCARDED UPON RECEIPT.

  • DI RANI RESERVES THE RIGHT - NOT TO CREDIT YOU IF YOU RETURN ITEMS OUTSIDE THE TERMS OF OUR RETURN POLICY.

  • FOR ANY QUESTIONS REGARDING RETURNS AND DI RANI RETURN POLICY, EMAIL info@diraniny.com

 

Thank you for visiting Di Rani!